Intake Care Representative- Evernorth- Remote
Core
First point of contact for patients and providers to manage referral intake, coordinate home health services, and ensure accurate data entry for specialty pharmacy and infusion care.
Role type
Intake Care Representative (Specialty Pharmacy/Infusion)
Builds
Patient onboarding workflows and care coordination processes for home infusion and enteral therapy
Domain
Healthcare / Specialty Pharmacy / Home Health
Deliverable
client delivery
Required skills
Medical terminology, inbound/outbound communication, data entry, Microsoft Office, patient record management, insurance verification, home health coordination
Preferred skills
Referral management experience, electronic medical records (EMR) proficiency
Responsibilities
Respond to patient calls regarding intake and referrals, gather and enter referral information into systems, triage medical orders and documentation, coordinate home health services based on location and insurance, verify treatment timelines and infusion schedules, maintain accurate patient records, facilitate insurance information transfer, partner with intake coordinators and nurses to prevent care delays
Seniority
Entry-level, hands-on IC