Entry Level Customer Service Team Member
Core
Handle inbound customer calls, resolve enquiries, and provide administrative support for an electrical and plumbing trade service company.
Role type
Entry-level customer service and administrative assistant
Builds
Customer satisfaction and operational efficiency for O'Brien Electrical & Plumbing
Domain
Trade services (Electrical & Plumbing)
Deliverable
dashboards & analysis
Required skills
Phone communication, email communication, multitasking, prioritization, data entry, stock control, IT operating systems proficiency
Responsibilities
Answering inbound calls, resolving customer enquiries, redirecting calls/messages, ensuring payment and feedback on completed jobs, greeting visitors, providing administrative assistance, general filing and data entry, stock control and ordering, conducting customer satisfaction surveys