Customer Service Officer
Core
First point of contact for customers at a branch, handling transactions, educating on digital platforms, and guiding them to specialists.
Role type
Branch-based customer service officer
Builds
Welcoming branch experience and tailored financial guidance
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Cash handling, banking transactions, digital platform education, regulatory compliance, customer needs analysis
Responsibilities
Assist customers with cash deposits and withdrawals, maintain accurate cash handling and end-of-day balancing, educate customers on online banking and mobile apps, refer customers to Home Loans or Business Banking specialists, ensure compliance with regulatory requirements and internal policies