Operations Lead, New Specialties
Core
Launch and operate the back office for a new healthcare specialty, enabling billing and collections from scratch.
Role type
Senior IC operations lead (new market launch)
Builds
End-to-end operational workflows, SOPs, and integrations for a new specialty
Domain
Healthcare operations / Revenue Cycle Management
Required skills
Operations management, process design, vendor management, team building, data analysis, automation (Zapier/Make/n8n), AI tool usage, Notion/Airtable
Preferred skills
US healthcare experience, revenue cycle management, healthcare integrations (HL7/FHIR/X12), hiring distributed teams, SQL/Python
Technologies
Zapier, Make, n8n, Notion, Airtable, Claude, ChatGPT, EHR, Practice Management Systems, Clearinghouse systems
Responsibilities
Own the launch of a new specialty from requirements to go-live; Learn specialty billing rules, payers, and codes; Gather requirements and create specs for product/engineering; Manage vendor integrations (EHR, PM, clearinghouse); Write and maintain SOPs and playbooks; Hire and lead specialty teams (RCM, authorization, care ops); Build dashboards and KPIs for operational performance; Automate manual workflows using AI tools; Oversee revenue operations and collections performance.
Seniority
Senior, hands-on IC
