QA Engineer (service desk)
Core
Investigate customer-reported issues, analyze logs/APIs/databases to identify root causes, and validate fixes for payment and fintech solutions.
Role type
QA Engineer (Service Desk / Technical Investigation)
Builds
Payment systems, transactional workflows, and web application integrations
Domain
Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Manual and semi-automated testing, API testing, SQL, REST API analysis, browser developer tools, network analysis, test management platforms (TestRail/Xray), bug report writing, regression testing
Preferred skills
Service desk or technical support experience, payment methods knowledge, fintech product experience
Technologies
Postman, Chrome DevTools, Swagger, TestRail, Xray, SQL
Responsibilities
Investigate and resolve customer-reported bugs and incidents, reproduce issues and gather technical context, analyze logs and API data to determine root causes, collaborate with developers and analysts to fix defects, validate bug fixes and perform regression testing, document comprehensive bug reports with evidence, identify recurring issues to improve QA processes
Seniority
Mid-level, hands-on IC
