AI Business Solutions Customer Success Lead
Core
Lead a team of cloud solution architects to transform customers into Frontier AI organizations on the Microsoft cloud, focusing on Copilot, Agents, and Power Platform adoption.
Role type
Senior IC Customer Success Lead (People Management & Technical Strategy)
Builds
Agentic transformation, workflow redesign, and business process innovation grounded in Copilot and Power Platform capabilities
Domain
Enterprise Cloud & Artificial Intelligence
Required skills
Cloud architecture, AI strategy, team leadership, stakeholder management, change management, solution consulting, risk management, product roadmap influence, cross-functional collaboration, virtual team orchestration
Preferred skills
Master's degree in CS/IT/Engineering, 15+ years in cloud/IT consulting, deep expertise in Microsoft frontier AI tools
Technologies
Microsoft Cloud, Copilot, Power Platform, Agents, Azure
Responsibilities
Drive proactive cross-solution opportunities for consumption and Unified expansion; hold the team accountable for delivering value-based solutions; guide customers toward secure, AI-enabled cloud architectures; anticipate and mitigate business/technical blockers; drive operational excellence across sales and delivery stages; lead the team in advocating for customers and translating complex problems into solutions; build trusted relationships with C-suite leaders; act as the voice of the customer to influence product roadmaps; lead people managers and senior architects in delivering success; provide thought leadership on secure, resilient AI architectures; shape Microsoft's frameworks for cloud and AI adoption.
Seniority
Senior, hands-on IC with people management responsibilities
