Head of Operations
Core
Own the day-to-day effectiveness of the Operations function, turning company strategy into executable plans and removing bottlenecks to support scaling.
Role type
Head of Operations (Startup/Scaleup)
Builds
Operating rhythms, systems, processes, and cross-functional initiatives for a global SaaS platform.
Domain
SaaS / Technology / Fitness Industry
Required skills
operational strategy, process improvement, workflow automation, system integrations, data-driven decision-making, cross-functional leadership, vendor management, global operations management, risk identification, stakeholder management
Preferred skills
experience scaling operations in 100-250 employee companies, familiarity with tools like Zapier, Notion, HubSpot, Atlassian, QuickBooks, strong commercial judgement
Technologies
Zapier, APIs, Notion, HubSpot, PandaDoc, Atlassian, QuickBooks, Fathom
Responsibilities
Own the effective day-to-day running of the Operations function, turn company strategy into operational plans with clear ownership, establish operating rhythms and governance, hold initiatives accountable to timelines and standards, act as escalation point for significant issues, identify and resolve operational risks and bottlenecks, lead cross-functional initiatives to simplify workflows, take new initiatives from idea to scalable BAU, review operations to automate and improve workflows, own operational systems and tools, partner on system integrations, manage key vendor relationships, lead and develop the Operations team
Seniority
Senior, hands-on IC with leadership responsibilities
