Senior Business Analyst with Unite transformation
Core
Evaluating downstream impacts of UNITE transformation initiatives on the Complaints business in Customer Production and Support.
Role type
Senior Business Analyst (Transformation & Change Management)
Builds
Business readiness for Customer Production and Support processes
Domain
Banking / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
impact assessment, API integration, business requirements elicitation, process design, UAT coordination, BPIV support, change management, stakeholder engagement, documentation, training support
Preferred skills
Agile delivery, risk analysis, continuous improvement
Technologies
Agile Release Trains, UAT tools, BPIV frameworks
Responsibilities
Conduct impact assessments of upstream transformation projects; partner with stakeholders to elicit and document business requirements; translate needs into delivery-ready artefacts; facilitate workshops to understand processes and risks; develop current-state and future-state process maps; support business readiness and change management; update SOPs and work instructions; review and support training delivery; coordinate UAT and BPIV activities; analyze risks and dependencies; collaborate with Product Owners and Architects.
Seniority
Senior, hands-on IC
