Associate, Strategic Delivery & Change Management Specialist, CBWMO, Group COO
Core
Deliver transformation, business change, and digital initiatives across Singapore and regional portfolios for CBWMO, managing workstreams with minimal supervision.
Role type
Senior IC strategic delivery and change management specialist
Builds
End-to-end delivery of transformation, business change, digital, automation, and system enhancement initiatives
Domain
Banking / Financial Services / Digital Transformation
Required skills
Project management, Business analysis, Stakeholder engagement, Change management, Requirements gathering, Solution design, UAT coordination, Agile/Waterfall methodologies, Executive reporting, Process improvement
Preferred skills
DBS 4D methodology, Retail banking operations, GenAI/Agentic AI exposure, Automation platforms
Technologies
Microsoft Excel, PowerPoint, SDLC tools
Responsibilities
Coordinate cross-functional stakeholders to align delivery and resolve issues; Manage end-to-end delivery from requirements to post-implementation support; Analyse business requirements and document process improvements; Execute business readiness and change activities including training and adoption support; Prepare management dashboards and executive updates; Support delivery and governance of emerging technology initiatives like GenAI.
