Application Support Engineer
Core
Provide operational support, administration, and troubleshooting for a diverse portfolio of enterprise applications and platforms for a Federal Government customer.
Role type
Application Support Engineer
Builds
Stable, secure, and supportable services for Federal Government customers
Domain
Federal Government / Enterprise Applications
Required skills
Incident management, application administration, monitoring, troubleshooting, patching, releases, deployment, documentation, service improvement, lifecycle planning, security compliance, risk management, application onboarding, knowledge management, technical leadership, mentoring
Preferred skills
Experience with web/database/infrastructure technologies, ITIL knowledge, experience in Government/critical infrastructure/regulated environments
Technologies
Enterprise applications, platforms, web technologies, database technologies, infrastructure technologies
Responsibilities
Manage incidents and service requests, perform application administration and monitoring, support testing and patching, maintain operational documentation, contribute to security and compliance activities, support application onboarding, collaborate with technical teams, lead complex investigations (senior levels), participate in training (associate levels)
Seniority
Associate to Senior