Senior Customer Service
Core
Resolve escalated warranty cases and customer concerns for luxury furniture products.
Role type
Customer Service & Warranty Escalations Team Member
Builds
Warranty resolutions and customer support for Nick Scali furniture
Domain
Furniture retail
Deliverable
client delivery
Required skills
warranty case investigation, product information research, phone and email communication, cross-departmental collaboration, problem-solving, attention to detail, basic computer systems proficiency
Responsibilities
Investigate and assess escalated warranty cases, liaise with customers via phone and email, collaborate with other departments to reach resolutions, ensure customer concerns are resolved to company standards
Seniority
Individual Contributor
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