Guest Experience Supervisor - Lake Conjola Holidays
Core
Supervise front office operations and deliver exceptional guest experiences at a holiday park.
Role type
Guest Experience Supervisor (Hospitality)
Builds
Holiday park guest services and activities
Domain
Hospitality / Tourism / Leisure
Deliverable
client delivery
Required skills
Front office operations, team supervision, task allocation, check-in/check-out procedures, holiday activity coordination, sales and service standards, site presentation and safety maintenance, caretaking support, payments processing, bookings management, issue logging
Preferred skills
Microsoft Office, booking systems (Newbook), problem-solving
Responsibilities
Lead and support Front Office operations, supervising the team and allocating tasks on shift; Deliver seamless, friendly check-in and check-out experiences in line with procedures; Coordinate and deliver fun, engaging holiday activities within budget; Drive sales and service standards to achieve strong guest satisfaction and NPS results; Maintain site presentation, safety, and operations, including caretaking support, payments, bookings, and issue logging