Application Support Engineer, Canada, OEX
Core
Providing L2/L3 application support and incident management for a 24x7 global cryptocurrency trading platform, including risk management, backoffice, and market data systems.
Role type
Senior Application Support Engineer (Trading Systems)
Builds
Production stability and uptime for Exchange platform, Risk management, Backoffice, and Market data systems.
Domain
Cryptocurrency trading, Financial Services
Required skills
UNIX debugging, SQL, Bash/Python scripting, FIX protocol support, API support, Linux/Java systems, Cloud Technology, DevOps utilities, monitoring tools (Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace), incident handling, troubleshooting, release management, BCP execution, process optimization, automation.
Preferred skills
ITIL certification.
Technologies
UNIX, SQL, Bash, Python, Linux, Java, Cloud, Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, FIX protocol.
Responsibilities
Provide technical support for Sales, Business Users, Institutional and Retail customers regarding application, API, and network connectivity; Identify and resolve production incidents with end-to-end ownership; Take ownership of release activities, audit reviews, and BCP exercises; Monitor and automate application and infrastructure alerts to maintain system stability; Identify areas for improvement and implement process optimization and automation.
Seniority
Mid-level, hands-on IC