Claims Coordinator
Core
Coordinate and monitor customer claims from receipt through to resolution, liaising with stakeholders to gather information and progress investigations.
Role type
Claims Coordinator
Builds
Customer claim resolution outcomes
Domain
Transport logistics and supply chain
Deliverable
client delivery
Required skills
claims administration, stakeholder coordination, record keeping, report preparation, data analysis, Microsoft Excel
Preferred skills
transport/logistics industry experience, insurance claims management, MyOSH system usage
Responsibilities
Coordinate and monitor customer claims through to resolution; Liaise with customers, operational branches, and internal stakeholders to obtain information and progress investigations; Collect, review, and maintain supporting documentation and evidence; Track outstanding actions and follow up with responsible stakeholders; Maintain accurate records within MyOSH and other business systems; Prepare reports and updates on claim status, trends, and performance metrics; Escalate overdue or high-risk matters.
Seniority
Mid-level, operational support