Service Administrator
Core
Administrative support for the Service Department, managing work orders, customer enquiries, and documentation to ensure efficient operations.
Role type
Service Administrator
Builds
Service work orders, customer service interactions, departmental reports
Domain
Equipment sales and service (Agricultural/Industrial machinery)
Deliverable
Dashboards & analysis | client delivery
Required skills
Customer service, work order management, data entry, Microsoft Office, prioritization
Responsibilities
Responding to customer and internal service enquiries, Creating and managing service work orders from start to finish, Maintaining accurate service records and department documentation, Updating customer and equipment information within company systems, Processing warranty and product improvement claims, Supporting technicians and management with day-to-day administrative tasks
