Vice President, Production Services Specialist II, Application Production Services & Engineering
Core
Provide front-line production support for Global Markets Post-Trade Technology systems, managing incidents, root cause analysis, and operational stability for Equity, Fixed Income, and Derivatives platforms.
Role type
Senior Application Production Services Specialist (Post-Trade Operations)
Builds
High-availability production systems for Global Markets Securities operations
Domain
Financial Services / Global Markets Post-Trade / Equities
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Production incident management, Root cause analysis, Equities trade lifecycle knowledge, Post-trade processing expertise, ITIL best practices, Distributed systems support, Capacity planning, Stakeholder management
Preferred skills
Australian securities market knowledge (ASX/CHESS), Weekend and rotational on-call support, Cross-regional collaboration (APAC)
Technologies
Oracle, MSSQL, Sybase, MongoDB, Linux, Windows, SAN/NAS, MQ, EMS, RV, ITRS Genos, Splunk, Dynatrace, 60 East AMPS, Kafka, Jenkins, GIT, Ansible, Autoshell, Python, Shell, Bash
Responsibilities
Triage and manage production incidents to restore service swiftly; Diagnose and resolve complex issues involving root cause analysis; Adhere to and oversee enterprise standard operating procedures; Correlate events across multiple systems to proactively surface underlying issues; Maintain documentation of problem resolution processes; Support APAC business operations with rotational coverage including weekends and non-standard hours; Collaborate with development and infrastructure teams to ensure defects are actioned to meet business requirements.
Seniority
Senior, hands-on IC
