Customer Experience & Support Officer
Core
Provide administration and customer support services, managing enquiries, preparing correspondence, and maintaining records to ensure efficient service delivery.
Role type
Customer Experience & Support Officer
Builds
Operational support and service delivery for a community-focused organization
Domain
Public sector / Community services
Deliverable
dashboards & analysis
Required skills
Administration, Customer service, Stakeholder management, Written and verbal communication, Organizational skills, Attention to detail, Microsoft Office Suite
Responsibilities
Managing customer enquiries and requests through to resolution, Providing high-level administrative support, Maintaining accurate records and databases, Preparing correspondence, reports, and documentation, Liaising with internal and external stakeholders, Supporting day-to-day operational activities and process improvements