Technical Support Specialist - Bilingual French
Core
Provide expert technical support for connected vehicle technologies, troubleshooting hardware, software, and connectivity issues for customers and partners.
Role type
Technical Support Specialist (via careerplan.io/jobs/e61865d5-d4bc-4fee-b511-5cdddd877340-technical-support-specialist-bilingual-french-at-jobgether)
Builds
Customer support resolution and technical guidance for connected vehicle solutions
Domain
Automotive technology / Connected vehicles
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, database setup, SQL, Python, C#, JavaScript, Google BigQuery, Excel, Google Workspace
Preferred skills
Engineering or Computer Science degree, technical aptitude, analytical problem-solving
Responsibilities
Diagnose and resolve hardware/software connectivity issues, manage support cases from contact to resolution, coordinate device returns and exchanges, escalate critical issues, protect customer data confidentiality
Seniority
Entry to Mid-level, hands-on IC