Customer Service Office
Core
Facilitate and manage customer orders and jobs, liaise with operational staff to meet customer requirements, and manage freight bookings and time slot requests for a transport and logistics depot.
Role type
Customer Service Representative (Transport & Logistics)
Builds
Customer order fulfillment and freight booking coordination
Domain
Transport, logistics, and rural supply chain
Deliverable
product features
Required skills
Order management, freight booking, stakeholder liaison, prioritization, time management, MS Office proficiency
Preferred skills
Transport/warehouse/logistics industry experience, relationship building, fast-paced environment adaptability
Responsibilities
Facilitate and manage customer orders and jobs; Liaise with operational staff to ensure customer requirements are met; Manage freight bookings and time slot requests; Perform ad hoc administrative duties
Seniority
Individual Contributor
