Director of Professional Services
Core
Lead financial and delivery performance of a $3–5M portfolio of client engagements, overseeing ERP and SaaS implementations while building scalable delivery practices.
Role type
Director of Professional Services
Builds
Scalable delivery practices and high-performing professional services organization
Domain
Technology / Professional Services / ERP & SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
P&L ownership, resource planning, operational leadership, strategic customer relationship management, budgeting, revenue forecasting, cost management, margin performance, delivery quality management, team leadership, risk mitigation, cross-functional collaboration
Preferred skills
MBA or Master's in Technology, experience in Canadian K–12 and nonprofit sectors, French language proficiency, experience with remote globally distributed teams, familiarity with AI and AI-assisted tools
Technologies
ERP, SaaS, AI tools
Responsibilities
Own P&L and book-of-business performance, oversee delivery quality and customer outcomes, lead and develop multidisciplinary team, serve as senior escalation point for key customers, allocate and balance resources, identify and mitigate delivery/financial risks, partner with Sales on scoping and pricing, drive improvements across delivery lifecycle, engage directly with customers to resolve challenges, collaborate with Sales, Engineering, Product, Customer Success, and Support
Seniority
Director, strategic leadership & P&L ownership
