Head of Customer Success, Enterprise & Strategic
Core
Lead enterprise and strategic customer success for a fintech platform managing billions in spend, driving adoption, retention, and expansion for large multinational corporations.
Role type
Senior leadership, Head of Enterprise & Strategic Customer Success
Builds
Enterprise customer activation, retention, and expansion strategies for a corporate card and spend management platform
Domain
Fintech / Corporate Finance / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, change management, team building (20+ CSMs), executive stakeholder engagement, AI workflow implementation, financial operations expertise
Preferred skills
Management consulting background, organizational change methodologies (Prosci/Kotter), category-creating product experience, Salesforce/Gong proficiency
Technologies
AI tools, Salesforce, Gong
Responsibilities
Define and drive key metrics (activation, adoption, NRR, health scores), build and lead high-performing CS teams, design change management frameworks for global rollouts, operationalize AI-augmented workflows, partner with Sales/Product to influence roadmap
Seniority
Senior, hands-on IC with strategic leadership scope
