Manager, Commercial Customer Activation
Core
Lead a high-volume Commercial Customer Success team to drive post-sale onboarding, activation, and adoption for B2B SaaS customers (0-150 employees) across Card, Bill Pay, Treasury, Travel, and Procurement.
Role type
Manager, Commercial Customer Success
Builds
Activation strategies, dashboards, tiering frameworks, and team operating rhythms for the Commercial segment.
Domain
B2B SaaS / Financial Technology / Spend Management
Deliverable
product features
Required skills
Customer success leadership, data-driven diagnostics, cross-functional stakeholder management, team coaching and hiring, commercial strategy, operational efficiency automation
Preferred skills
Quota-carrying experience, finance/procurement SaaS onboarding, playbook and enablement content creation, AI-assisted workflow implementation
Technologies
Dashboards, AI tools, lifecycle communication platforms
Responsibilities
Own and evolve the Commercial CSM activation strategy; Use data to diagnose activation bottlenecks and customer risk; Build dashboards and run metric reviews; Develop tiering and prioritization frameworks; Partner with AEs and AMs to align on handoff and expansion; Improve team efficiency through automation and playbooks; Manage, coach, and develop a team of ~6–8 Commercial CSMs; Drive team performance against activation and adoption targets; Hire, train, and enable team members.
Seniority
Manager, people leadership
