Customer Experience Expert
Core
Face-to-face customer service, sales, and administration professional delivering exceptional service to automotive glass customers at a service centre.
Role type
Customer Experience Expert (Service Centre)
Builds
Positive customer experiences and vehicle repair workflows
Domain
Automotive / Insurance / Glass Repair
Deliverable
product features
Required skills
Face-to-face customer service, Sales, Administration, Problem-solving, Time management, Microsoft Office, Driver's licence
Preferred skills
None stated
Technologies
Microsoft Office
Responsibilities
Deliver warm face-to-face customer service, Sell vehicle accessory products, Greet customers and visitors, Manage phone, email and in-person enquiries, Support Service Centre Manager with daily operations, Update customers on repair lead times, Conduct basic repair inspections on vehicles, Educate customers on services, Schedule repair bookings and manage workflow, Issue invoices and raise job authorities, Resolve customer concerns and follow up queries