Assistant Manager, Concierge
Core
Lead the Concierge and Bell Services team to deliver exceptional, personalized guest experiences at the hotel's arrival, departure, and in-stay moments.
Role type
Assistant Manager, Concierge
Builds
Seamless guest arrival and departure journeys, personalized local recommendations, and high-performing hospitality operations.
Domain
Luxury hospitality
Required skills
Team leadership and coaching, operational excellence, guest relationship management, proactive service delivery, cross-departmental partnership, local destination expertise
Preferred skills
Previous leadership in luxury hospitality, ability to inspire high-performing teams, innovation mindset
Technologies
None stated
Responsibilities
Lead from the heart of the guest experience, maintain a highly visible presence throughout the ground floor arrival experience, Concierge podium and public areas, ensure the Concierge podium is consistently attended and positioned as a welcoming point of connection, create genuine relationships with guests through personalised recommendations, foster a culture where guests are proactively welcomed, champion exceptional arrival and departure experiences, inspire and coach a high-performing Concierge and Bell Services team, drive service excellence by establishing clear standards, partner closely with Front Office, Guest Relations, Housekeeping and Food & Beverage teams, identify opportunities to surprise and delight guests, act as a trusted destination expert connecting guests with Melbourne experiences
Seniority
Senior, hands-on IC