Unemployment Claims Associate
Core
Coordinate unemployment claims response and provide guidance to clients on best practices while ensuring integrity and compliance.
Role type
Unemployment Claims Associate
Builds
Client support for unemployment claims
Domain
Human Resources / Government Compliance
Deliverable
client delivery
Required skills
claim management, client communication, deadline adherence, data accuracy, task administration, state agency liaison, inbox management, portal correspondence handling, HRIS platform learning
Preferred skills
Microsoft Office proficiency, Adobe Acrobat, CRM systems
Responsibilities
Manage and respond to assigned unemployment claims within deadlines, collaborate with client contacts, communicate with internal teams, respond to state agency inquiries, participate in call queues, monitor email inboxes, review state portal correspondence, maintain client data in tracking software, assign tasks for Power of Attorney administration
Seniority
Entry-level, individual contributor