Senior Business Analyst - Service Design
Core
Lead evidence-based analysis and design of services, processes, and technology-enabled improvements for the Victorian public sector to ensure fairness and accessibility.
Role type
Senior Business Analyst, Service Design
Builds
Redesigned public services, processes, policies, and ways of working for Victorian government and public organizations
Domain
Public sector / Government / Service Design
Required skills
Service design, business analysis, process improvement, user research, stakeholder engagement, facilitation, requirements translation, options analysis, business case development, coaching
Preferred skills
Victorian Government experience, regulatory/oversight environment experience, WCAG 2.1 AA knowledge, inclusive design, Agile/iterative delivery, Miro, Visio, automation assessment
Technologies
Miro, Visio
Responsibilities
Lead research with service users and stakeholders; analyze current-state services and processes; identify service barriers and improvement opportunities; facilitate co-design of future-state services; produce service blueprints, journey maps, and requirements; develop policy and technology options; establish improvement measures; work with delivery teams to support implementation; coach teams on service design and business analysis practices
Seniority
Senior, hands-on IC with mentorship
