Service Writer
Core
Administrative support for the Service Department, managing work orders, records, and customer enquiries.
Role type
Service Writer (Administrative)
Builds
Service department operations and customer service workflows
Domain
Equipment dealership / Agricultural machinery
Deliverable
dashboards & analysis
Required skills
Customer service, work order management, record keeping, system data entry, reporting, administrative task prioritization
Preferred skills
Mechanical or technical knowledge, Microsoft Office proficiency
Responsibilities
Responding to customer and internal service enquiries, Creating and managing service work orders from start to finish, Maintaining accurate service records and department documentation, Updating customer and equipment information within company systems, Assisting with service reporting and departmental administration, Processing warranty and product improvement claims
Seniority
Entry-level to Junior