Customer Service Representative - South Tasmania
Core
Deliver accurate and efficient service for everyday banking transactions and support customers in navigating digital banking solutions.
Role type
Customer Service Representative (Branch Banking)
Builds
Customer confidence and adoption of digital banking channels
Domain
Retail Banking
Deliverable
client delivery
Required skills
transaction processing, customer relationship management, digital banking navigation, product knowledge, problem-solving, compliance adherence
Responsibilities
Deliver accurate and efficient service across a range of everyday banking transactions, Assist with managing customer flow and maintaining an efficient service environment, Support customers to confidently use digital banking channels, Resolve customer enquiries at first contact wherever possible, Understand customer needs and introduce products and services that provide genuine value, Adhere to MyState's policies, compliance requirements, and risk management frameworks
