Customer Service/Product Specialist - Automotive
Core
Respond to customer enquiries, provide product recommendations and technical advice, and process orders for premium automotive suspension solutions.
Role type
Customer Service & Product Specialist
Builds
Customer relationships and order fulfillment for automotive suspension products
Domain
Automotive aftermarket / Suspension
Deliverable
client delivery
Required skills
Customer service, Parts interpreting, Order management, Technical product knowledge, Communication, Attention to detail, Computer skills
Preferred skills
Suspension knowledge, Truck/heavy vehicle knowledge, Warranty administration, Warehouse experience
Responsibilities
Respond to customer enquiries via phone and email, Provide product recommendations and technical advice, Process customer orders accurately, Assist with warranty enquiries and claims, Support inventory and stock management, Assist with warehouse operations
