Operations Manager (London)

London💼 Full-time🗓 2026-09-27

Core

Lead fulfillment performance and operations for the UK hub, managing intake, QC, shipping, and returns to ensure service-level commitments.

Role type

Senior Operations Manager (Logistics & Fulfilment)

Builds

End-to-end fulfillment workflows for diamond and gemstone trading

Domain

Jewelry industry / Logistics

Required skills

Operations management, team leadership, logistics coordination, process optimization, KPI tracking, stakeholder management

Preferred skills

Excel/Sheets proficiency, GIA or Gem A qualification, diamond/gemstone quality control experience

Technologies

Excel, Sheets

Responsibilities

Own UK Hub Logistics & Fulfilment Performance, Build & Scale New Workflows, Lead & Develop the Team, Cross-Functional & Cross-Hub Ownership

Seniority

Senior, hands-on IC

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About Nivoda

We are a fast-growing AI-enabled B2B Marketplace and FinTech platform with a global footprint spanning the US, Europe, India and APAC. We connect online and offline businesses across the Jewellery industry, streamline complex diamond, gemstones and jewellery supply chains and logistics corridors, and process high transaction volumes across multiple currencies and payment rails. As we continue to scale, having sharp strategic financial analysis and decision support are critical enablers of our growth.