Cleaning Contract Manager
Core
Strategic leadership of a flagship precinct cleaning and facilities management contract, ensuring operational excellence, financial performance, and client satisfaction for South Bank Parklands.
Role type
Senior Key Account Manager / Contract Manager
Builds
Integrated cleaning, facilities, and precinct management services for a public parklands venue
Domain
Facilities Management / Public Asset Management
Required skills
Strategic leadership, P&L management, budgeting, commercial negotiations, stakeholder management, workforce planning, subcontractor management, HSEQ compliance, operational technology utilization
Preferred skills
Facilities management, integrated services, venue operations, public asset environments, workforce platforms (UKG/Kronos, Power BI, Tableau), project management qualifications
Technologies
UKG, Kronos, Power BI, Tableau
Responsibilities
Provide strategic leadership across contract operations and service streams; Ensure contractual obligations, KPIs, and SLAs are achieved; Build trusted relationships with client and stakeholders; Drive service excellence and operational efficiency; Lead financial performance including P&L and forecasting; Oversee workforce planning and resource allocation; Develop high-performing teams through coaching and succession planning; Champion safety culture and HSEQ compliance; Utilize operational technology and BI tools to improve performance; Ensure governance, risk management, and continuous improvement programs are implemented
Seniority
Senior, hands-on IC