Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)
Core
Strategic leadership and operational oversight for the comprehensive maintenance, repair, and operation of the Homewood Campus physical assets, including building systems, infrastructure, and facilities support services.
Role type
Director of Operations and Maintenance (Facilities)
Builds
Safe, reliable, efficient, and customer-focused operation of all campus facilities.
Domain
Higher Education / Facilities Management
Deliverable
physical/clinical work
Required skills
Strategic planning, budget management ($14M operating + $2M capital), asset management, work management process, contract negotiation, workforce leadership, safety compliance, energy efficiency, CMMS utilization, stakeholder management.
Preferred skills
Engineering or Facilities Management background, experience with union/non-union teams, knowledge of Building Automation Systems, sustainability initiatives.
Technologies
CMMS, Building Automation Systems, operational dashboards.
Responsibilities
Develop and implement strategic operational plans; administer annual operating budget; oversee maintenance-related capital improvement projects; establish departmental goals and KPIs; lead organizational initiatives for operational excellence; develop annual and multi-year operational plans; provide executive-level recommendations on risks and staffing; lead comprehensive asset management programs; oversee preventive, predictive, and corrective maintenance programs; own the work management process from service request through completion; direct the preventive maintenance program; serve as primary operational leader for skilled trades workforce; develop long-range capital renewal priorities; conduct periodic facility inspections; collaborate with Design & Construction; support commissioning and warranty management; develop long-term financial forecasts; monitor expenditures and implement cost-saving initiatives; develop procurement strategies for outsourced services; lead contract negotiations and performance management; recruit, develop, mentor, and retain workforce; promote leadership development; foster inclusive workplace; conduct performance evaluations; develop training programs; partner with HR and Labor Relations; ensure compliance with collective bargaining agreements; develop relationships with campus stakeholders; establish customer service standards; monitor customer satisfaction; promote transparent communication; review project designs for operational efficiency; ensure operational readiness for new facilities; support lifecycle cost analyses; participate in major capital planning; support University sustainability initiatives; ensure compliance with OSHA, EPA, and other regulations; support emergency preparedness and disaster response planning; promote effective use of CMMS and operational analytics; evaluate emerging technologies for predictive maintenance.
Seniority
Director, strategic leadership & operational oversight