Customer Services Operator
Core
Provide professional, accurate, and timely customer support by phone and email for Orikan's parking and permit services, helping customers understand rights, responsibilities, and next steps.
Role type
Customer Services Operator
Builds
Support for Residential ePermits and PayStay AU & NZ digital parking payment app
Domain
Smart city technology / Local government services
Deliverable
client delivery
Required skills
Strong written and verbal communication, high attention to detail, accurate data entry, sound judgement, problem-solving, ability to stay calm under pressure, initiative, reliability
Preferred skills
Previous call centre or customer service experience, confidence using multiple computer systems, proactive approach
Responsibilities
Provide customer support by phone and email, process applications and customer information using internal systems, maintain clear case notes and customer records in CRM, escalate complex enquiries, follow procedures to support compliance with government laws and policies
Seniority
Individual Contributor