Senior Technical Account Manager - Strategic Services
Core
Strategic partner and trusted advisor driving customer adoption, process optimization, and AI enablement for ClickUp's converged AI workspace.
Role type
Senior Technical Account Manager (Strategic Services)
Builds
Customer success plans, scalable workflow solutions, and AI automation agents
Domain
SaaS / Enterprise Productivity / AI & Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical acumen in SaaS platforms, consultative discovery, project management, data analysis, executive presence, cross-functional collaboration
Preferred skills
AI-native fluency, prompt design, agentic workflow experience (e.g., Claude, n8n, make.com)
Technologies
ClickUp, AI Agents, n8n, make.com, Claude
Responsibilities
Lead end-to-end customer onboarding and implementation; monitor account health and drive user adoption; map business processes to scalable ClickUp workflows; deploy and manage custom AI automations; generate qualified leads for expansion; act as the voice of the customer for Product and Engineering teams
Seniority
Senior, hands-on IC