Field Service Technician (Onsite)
Core
Onsite Field Service Technician delivering device support, deployment, and repairs for end-users and client organizations.
Role type
Level 1 Field/End-User Support Technician
Builds
End-user device deployments, Microsoft Surface repairs, and IT asset management
Domain
IT Hardware & Desktop Support
Deliverable
product features
Required skills
hardware troubleshooting, component-level repair, Windows 11 support, Microsoft 365 support, ticketing system management, asset register management, SLA adherence
Preferred skills
Microsoft Surface certification, IT qualification (Certificate IV or higher), Microsoft Modern Desktop Administrator certification
Technologies
Windows 11, Microsoft 365, Microsoft Surface
Responsibilities
Deploy, configure, and hand over end-user devices; Perform IMAC activity for user relocations; Diagnose and resolve hardware/software faults; Carry out certified Microsoft Surface repairs; Manage onsite parts stock and asset register; Log and close tickets within SLA timeframes; Escalate complex faults; Prepare devices for return, refresh, or disposal.
Seniority
Junior, hands-on IC
