Guest Service Agent
Core
Create the first impression and lasting memories for guests through genuine hospitality and thoughtful service from arrival to departure.
Role type
Front Office Guest Service Agent
Builds
Guest experiences and seamless hotel operations
Domain
Hospitality / Hotel Front Office
Deliverable
client delivery
Required skills
Guest check-in and check-out processing, conflict resolution, payment processing, cross-department collaboration, guest feedback analysis, property management systems (PMS) usage
Preferred skills
Customer service experience, hospitality experience, PMS experience, relevant hospitality qualification, Responsible Service of Alcohol (RSA) certification