Financial Counsellor
Core
Provide face-to-face, telephone, and online financial counselling to individuals experiencing financial hardship, debt, mental health challenges, and family/domestic violence.
Role type
Financial Counsellor
Builds
Practical action plans, budgets, and financial recovery strategies for clients
Domain
Community services / Financial wellbeing
Deliverable
client delivery
Required skills
Financial counselling expertise, advocacy, stakeholder engagement, case management, knowledge of credit/debt/bankruptcy systems, trauma-informed practice, culturally responsive practice
Preferred skills
Experience supporting people impacted by family and domestic violence, knowledge of community resources and referral pathways, understanding of Aboriginal culture and communities
Technologies
None stated
Responsibilities
Negotiate with creditors and utility providers on behalf of clients, assist clients to understand rights and responsibilities relating to credit and bankruptcy, maintain accurate case notes and reporting records, build partnerships with community services and referral agencies
Seniority
Mid-level IC
