Senior Admin and Incidents
Core
Deliver high-quality superannuation administration services and manage incidents, complaints, breaches, and remediation activities for financial services organizations.
Role type
Senior Administrator (Incident & Complaints Management)
Builds
Member records, incident reports, remediation programs, and compliance documentation for superannuation and financial services clients.
Domain
Financial Services / Superannuation / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
superannuation administration, incident management, complaints handling, remediation activities, root cause analysis, data processing, regulatory knowledge
Preferred skills
stakeholder management, problem-solving, process improvement, team training support
Technologies
administration platforms
Responsibilities
Process workflow cases accurately and within agreed service levels; Respond to enquiries from members, advisers, employers and internal stakeholders; Maintain accurate member records and data; Support the end-to-end management of incidents, complaints and remediation activities; Assist with investigations, root cause analysis and impact assessments relating to incidents and member outcomes; Prepare reports, records and documentation relating to incidents, complaints, breaches and remediation programs; Monitor and track incidents, complaints and remediation actions to ensure timely resolution and compliance with regulatory obligations.
Seniority
Senior, hands-on IC
