Referral Officer (Aged Care) – Rockhampton
Core
First point of contact for older people to manage referrals, coordinate initial intake appointments, and connect clients with CatholicCare aged care services.
Role type
Client coordination and intake officer
Builds
Client intake pathways and service connections for the aged care team
Domain
Aged care / Community services
Deliverable
client delivery
Required skills
Client intake management, referral coordination, client record creation, communication with clients and families, confidentiality handling, client management systems
Preferred skills
Certificate III in Community Services or Aged Care, knowledge of My Aged Care funding pathways, experience in health or community services
Responsibilities
Manage incoming referrals from portals and email, contact prospective clients to confirm details and schedule appointments, create and maintain accurate client records, record case notes, follow up on referral progress, identify opportunities to connect clients with other services, collaborate with the Aged Care team
Seniority
Entry to Mid-level, hands-on IC