Warranty Case Consultant - Government & Defence
Core
Manage loss and damage claims for ADF members, corporate clients, and government customers, investigating claims and determining outcomes per warranty schemes.
Role type
Warranty Case Consultant
Builds
Claims resolution and customer service recovery for government and defence logistics clients
Domain
Logistics, Government & Defence
Deliverable
client delivery
Required skills
claims management, customer service, investigation, evidence gathering, decision-making, communication, record keeping, workload management, Microsoft Office
Responsibilities
Manage and assess loss and damage claims from start to finish; Investigate claims, gather evidence, and make informed decisions; Coordinate with third-party suppliers and service providers to resolve customer issues; Maintain accurate records and documentation; Manage claim workloads and meet KPI targets
Seniority
Entry-level to Junior