Founding Customer Success Manager
Core
Own customer onboarding, adoption, renewals, and expansion for a real-time data streaming platform serving data engineers and platform leads.
Role type
Founding Customer Success Manager (Technical Account Management)
Builds
Real-time data replication platform for data warehouses and lakes
Domain
Data Infrastructure / Developer Tools
Required skills
B2B SaaS Customer Success, Account Management, Technical Account Management, SQL, Relational Databases (PostgreSQL, MySQL, SQL Server), Cloud Warehouses (Snowflake, BigQuery, Databricks, Redshift), Contract Negotiation, Forecasting, Incident Management, Stakeholder Management, Process Building
Preferred skills
Change Data Capture, Kafka, Replication tools (Fivetran, AWS DMS, Debezium, Airbyte), Usage-based pricing, AWS Marketplace, AI tools (Claude)
Technologies
SQL, PostgreSQL, MySQL, SQL Server, Snowflake, BigQuery, Databricks, Redshift, Kafka, Fivetran, AWS DMS, Debezium, Airbyte, AWS Marketplace, Claude
Responsibilities
Run onboarding from kickoff to first production pipelines; Troubleshoot replication lag, schema changes, and connector config; Own incident management and root cause analysis; Negotiate renewals, multi-year commitments, and price changes; Forecast renewals and flag churn risk; Build account plans and identify expansion opportunities; Track feature requests and shape product roadmap; Define CS metrics (GRR, NRR, CSAT) and automate manual work.
Seniority
Founding, hands-on IC