Support engineer
Core
Senior support engineer helping enterprise developer personas and technical users succeed with the WRITER AI platform by resolving complex production issues and debugging custom agents.
Role type
Senior IC support engineer (enterprise B2B SaaS)
Builds
Enterprise AI agents and orchestration platform for IT and business teams
Domain
Enterprise Generative AI / B2B SaaS
Deliverable
client delivery
Required skills
Python, RESTful API debugging, cloud tech (AWS/GCP), SSO/SCIM, monitoring tools (Grafana, Datadog), Jira, Salesforce, Slack, Zoom
Preferred skills
GenAI and LLMs experience, automation-first mindset
Technologies
Python, AWS, GCP, Grafana, Datadog, Jira, Salesforce, Slack, Zoom, RESTful APIs
Responsibilities
Triage and resolve complex customer production issues; debug and refine custom-built Python and no-code agents; monitor production issues via alerts; drive technical investigations and escalate to engineering; gather platform feedback for product roadmap; build automated diagnostic tools and scripts
Seniority
Senior, hands-on IC