Care Coordinator
Core
Managing non-clinical aspects of patient treatment, personalizing care, and supporting patients through their fertility journey.
Role type
Care Coordinator (Customer Service & Administration)
Builds
Patient onboarding, treatment scheduling, and financial consultation services for fertility patients.
Domain
Healthcare / Fertility Treatment
Deliverable
client delivery
Required skills
Customer service, patient onboarding, appointment scheduling, financial consultation, CRM and EMR management, cross-departmental coordination
Preferred skills
PC skills, working with new technologies, flexibility, proactivity, organization
Responsibilities
Onboarding new patients and booking appointments, serving as the main point of contact for patients, conducting follow-ups to ensure satisfaction, performing financial consultations, referring clinical queries, maintaining patient records in electronic systems