Service Delivery Manager
Core
Central point of contact for service delivery across assigned accounts, developing and executing delivery plans to ensure successful fulfillment of contracted services while maintaining high standards of quality and customer satisfaction.
Role type
Senior Service Delivery Manager (Strategy & Operations)
Builds
Scalable, customer-focused delivery solutions leveraging advanced AI and automation frameworks
Domain
IT Services / Network Infrastructure / AI & Automation
Deliverable
production ML models
Required skills
Strategic delivery planning, Financial management (P&L, margin, revenue), Executive stakeholder management, Negotiation (scope and pricing), Resource allocation and capacity management, Risk management, Process standardization, Mentoring, Cross-functional collaboration
Preferred skills
Expert-level certifications (PMI, CCNA, CCIE), Experience with Cisco product portfolio, AI/automation framework expertise, Executive forum representation
Technologies
ML demand forecasting, Automated SLA monitoring, AI-driven solutions
Responsibilities
Develop and oversee execution of delivery strategy and service delivery plans across complex, high-value accounts; Maintain close collaboration with Delivery Directors to ensure margin, revenue, and cost objectives are met; Lead strategic engagements with executive-level stakeholders; Design and approve scalable delivery solutions leveraging advanced AI and automation; Shape and scale delivery operations by implementing cross-portfolio automation frameworks; Lead negotiations with customers and delivery vendor partners on scope and pricing; Oversee rollout and pilot programs of advanced AI/automation solutions; Mentor and coach junior SDMs and peers.
Seniority
Senior, hands-on IC with strategic leadership
