IT Support Engineer
Core
Provide technical and operational support for end-user systems, infrastructure, and business applications at Brisbane sites, ensuring stable and compliant IT operations.
Role type
IT Support Engineer (Site Support)
Builds
End-user computing environments, local server room infrastructure, and business application availability for manufacturing/science teams.
Domain
Life Sciences / Manufacturing / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows environment management, Office 365 administration, LAN/WAN and VPN troubleshooting, server management basics, ServiceNow ITSM ticket handling, hardware lifecycle management, cybersecurity best practices, incident management.
Preferred skills
Relevant technical certificates (Windows, Network, Application, IT Project Management), experience in regulated environments (pharma, banking, logistics).
Technologies
ServiceNow, Windows, Office 365, Trackwise, eDMS, SFLMS, Label Printers, Scanners.
Responsibilities
Serve as interface between global IT and business units; diagnose PC/hardware faults and resolve software issues; manage system backups and security patches; procure and upgrade hardware; coordinate with Global IT and vendors for major incidents; support new hire onboarding; manage local server and communication rooms; implement process improvements.
Seniority
Mid-level, hands-on IC