Revenue Officer
Core
Processing council rates, maintaining revenue databases, issuing notices, and handling customer enquiries for a local council.
Role type
Rates/Revenue Officer
Builds
Council rates and revenue services
Domain
Local government / Municipal finance
Required skills
Rates/Revenue role experience, database maintenance, legislative interpretation, numerical skills, administrative skills, customer service
Preferred skills
Pathway software experience, high-volume workload management
Responsibilities
Maintain and update Council's Rates and Revenue databases, Calculate and apply interest to overdue rate accounts, Process and issue Section 603 Certificates, pensioner rebates, and domestic waste adjustments, Coordinate refunds relating to rates, charges, and rating fees, Respond to ratepayer enquiries and resolve account issues efficiently, Liaise with internal teams and external stakeholders to ensure the smooth delivery of revenue services