Revenues and Benefits Assessors - 4months Contract
Core
Process Housing and Council tax changes via letter, email, and telephone to ensure accurate delivery against service contractual requirements.
Role type
Revenues and Benefits Assessor (Contract)
Builds
Housing and Council tax processing services for local authorities and government bodies
Domain
Public sector / Local government finance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
NEC/Civica/IBS system experience, Housing Benefits/Council Tax knowledge, customer service, problem solving, IT competency
Preferred skills
Coaching and mentoring, knowledge sharing, self-motivation, working under pressure
Technologies
NEC, Academy, IBS (Civica)
Responsibilities
Deal directly with customers via letter, email, and telephone; meet standards and deadlines with minimum support; complete high levels of workload consistently; coach and mentor junior staff; share best practice with colleagues; maintain up-to-date knowledge through publications and training
Seniority
Individual Contributor (Contract)