Enterprise Customer Success Manager
Core
Drive adoption, retention, and expansion for strategic banking and financial services customers to ensure they derive value from FrankieOne's compliance and identity platform.
Role type
Senior individual contributor Enterprise Customer Success Manager
Builds
Post-sales value realization, customer health, and strategic account plans for regulated financial institutions
Domain
Fintech, Regtech, Banking, Financial Services, Compliance
Required skills
Customer advocacy, retention management, expansion strategy, regulatory knowledge (KYC/KYB/AML), stakeholder management, data analysis, commercial acumen
Preferred skills
Deep knowledge of global KYC/KYB/AML vendor landscape, experience with neobanks or payments businesses, AI-forward problem solving
Technologies
HubSpot, KYC/KYB/AML platforms, fraud prevention tools
Responsibilities
Serve as primary customer champion and trusted advisor on regulatory environment, own post-sales journey from go-live to value realization, lead Quarterly Business Reviews with senior stakeholders, identify expansion opportunities and partner with Account Managers, translate customer feedback into product roadmap inputs, maintain executive relationships and resolve escalations
Seniority
Senior, hands-on IC
