Senior Manager, Operational Resilience
Core
Lead the establishment and ongoing enhancement of operational resilience across Member Operations, providing oversight of critical operations and supporting compliance with CPS 230.
Role type
Senior Manager, Operational Resilience
Builds
Operational resilience frameworks, metrics, dashboards, and early warning indicators for critical operations.
Domain
Financial services / Superannuation / Regulatory Compliance (CPS 230)
Required skills
Operational resilience, Site reliability engineering, Business continuity, CPS 230 knowledge, Prudential expectations, Outsourced operating models, Governance, Reporting, Stakeholder management, Team leadership
Preferred skills
Experience in financial services, superannuation, or regulated industries
Technologies
None stated
Responsibilities
Lead assessment and management of critical operations including third-party processes and supply chain risks; Develop resilience metrics, dashboards, and early warning indicators; Maintain critical operations processes, dependencies, impact tolerances, and recovery requirements; Design and continuously improve the operational resilience approach; Support incident reviews, scenario testing, resilience exercises, and operational recovery simulations; Build relationships with operational leaders, Risk, Business Continuity, Disaster Recovery, Vendor Management, and Material Service Providers; Lead and develop a high-performing team; Support incident reviews and maintain remediation registers.
Seniority
Senior Manager, hands-on leadership