Support Consultant
Core
First point of contact for ProSpend customers, resolving platform issues and guiding finance teams on expense management and accounts payable automation.
Role type
Senior B2B SaaS Support Consultant (Fintech)
Builds
ProSpend spend management platform for mid-market organizations
Domain
Fintech / Spend Management / Accounts Payable
Required skills
B2B SaaS support, financial processes (expenses, invoices, AP), ticketing systems (HubSpot/Jira), SLA management, system integrations, SQL, API troubleshooting, product feedback
Preferred skills
Xero, MYOB, SAP, Microsoft Dynamics Business Central
Responsibilities
Triage and resolve support tickets including configuration, reporting, and workflow troubleshooting; troubleshoot integrations with accounting/ERP systems; guide customers on platform setup and best practices; act as liaison between customers and Product team to shape roadmap; create and update knowledge base articles.
Seniority
Mid-level, hands-on IC